Every Éphé piece is made to order, created uniquely for you from your own photograph. Because each print or canvas is custom-made, we don't accept returns or offer refunds for change of mind, print preference, or color interpretation.
The one exception: damage in transit. If your piece arrives damaged, we'll replace it right away. Email hello@ephe.art within 7 days of delivery with your order number and a clear photo of the damage, and we'll send a replacement at no cost.
Digital downloads are also non-refundable. Once the file is delivered to your inbox it can't be unsent, and because the art is generated uniquely for your photo there's no "stock" to return.
If you're unsure about a photo before ordering a physical piece, you can always generate and preview your art first in My Art Gallery, you'll see exactly what you're getting before you buy.
If you have any other questions or concerns, email us at hello@ephe.art.